3 ways to contact the Tokopedia Call Center forconsultation
3 ways to contact Tokopedia call center in this digital era must be known when you become a marketplace user. A call center is simply defined as a service from Tokopedia for customers when they need information, file complaints, or ask for help when they run into a problem. This service in digital business is very important for promoting good customer relationships.
The call center has been likened to representing the business itself, which confronts consumers directly. This service is one of the important points for providing a sense of comfort to customers. Not only good response and communication, the media used in call center services show the professionalism of the company in providing the best service to consumers.
Tokopedia is one of the largest markets in Indonesia and is included in the unicorn category, which is still developing today. Of course, this large market strives to provide the best possible service to customers, both sellers and buyers. If you need information about help or file a complaint, 3 ways to contact the Tokopedia call center.
How to contact the Tokopedia call center , which can be done
Below are the ways that can be used to connect Tokopedia call centers that can be tried.
- Using the call center
If you need a quick answer, you can get the best choice of 3 ways to contact Tokopedia call center by contacting the 02153691015 or 02180647333 directly. However, when using this method, customers need a provider balance. If you do not want to spend more money, we recommend using this medium when you are in an important/precarious situation.
- Using email
If you are used to using email, you can do it through this medium. The advantage of this method is that you can file complaints officially or not. This way, it’s easy to include the documents needed to amplify your protest or request for information.
The e-mail address for communication with customer service is firstname.lastname@example.org. Another advantage of these media is that the confidentiality of information when filing complaints or communications can be better preserved.
Getting customer service through social media
If the problem is not very important, one of the 3 ways to contact the Tokopedia call center, we recommend choosing other media that do not require costs. Among them through social media, Instagram, Facebook and Twitter. Communication services via these social media can be used within 24 hours. Another convenience for those who are used to using social media is easier.
When using Twitter, the account you can contact is @tokopedia or @tokopediacare. In the meantime, if you contact Tokopedia via Facebook, please open the @tokopedia Fanspage with the URL http://facebook.com/tokopedia. Follow @tokopedia account while using Instagram.
Communication with the Service via social media can be mediated in several ways. First, by posting in the comments column or directly using a private message. For general information, we recommend that you use the comment field.
However, when discussing personal matters or passing on fraudulent reporters or persons who need your personal information, we recommend using direct reporting. It’s safer, as is the fact that you’ll have problems from others.
It doesn’t cost money when communicating with social media. All you need is access to data and use of social media. But the downside of this medium is that the response is relatively slow compared to telephone services. Because most customers usually use this medium to communicate with Tocopedia.
Even if it is very much on social media and accumulates, there is a possibility that it will not be read by customer service. Therefore, these media recommend being used to communicate or communicate less important things. When you enter a website or app, you can focus on shopping or opening stalls.
Even if you don’t use this social media as one of the3 ways to contact Tokopedia’s call center, we recommend still following it. Because Tokopedia communicates various latest information through its social media. Whether it’s policies, promotions, or other important information.
Communicate with the Tokopedia call center using the app
Below are some of the ways that can be used to communicate with Tokopedia call centers using the app.
- Help Center
Another option 3 ways to contact the tokopedia call center using the application in the “help center” panel. Whether you’re using an app or a website, select the Contact Us panel. Then you will see some points that you will communicate, please point to the needs. Then please share the information you want to solve.
- Tocopedia care
You can communicate with customer service through the Tokopedia Care function. Tokopedia Care has a lot of information about this marketplace that customers and sellers need. In addition to information, Tokopedia Care also provides articles such as educational information and important advice for users.
You can access it first by opening an account. Then select the settings panel – select Tokopedia Care. On this page, enter keywords about the problem in the search box. For more accurate information, see the topic of the problem.
Then enter the keywords of the problem you are facing. After this process, a wizard will pop up to resolve the issue. If the problem has not been felt, additional customer service in the functions of the Help Center.
- Transaction invoices
Another method in this application can also be invoices for the transactions that you are currently performing. Please open the list of transactions on your account – click on Trade. Select the transaction that is experiencing issues. Then the details of the message will be displayed, select the panel.
- Live Chat
You can communicate through the live chat service , which was provided as a consultation room with the Tokopedia team. However, at this time, the live chat service is only limited to sellers who have Gold and Platinum memberships. To take advantage of this service, go to the Toped Bot widget.
After that, you can open an account, go to settings – go to Tokopedia care – display pop-up chat – select it in the chat panel now – Just write what you want to consult. If you want to communicate with customer service, you can include supporters like screenshots. But before answering, Tokopedia usually sends a chatbot.
- Through the Resolution Center
You can consult this service directly with Tokopedia. Then they mediate the best solution for each buyer and seller. To do so, open an account – this is a list of transactions – this is shopping – Select the transaction that encountered the problem – select the complaint panel.
Then you will see a order complaints pop-up window, please click. Then go to the problem and tell it clearly. The reporter did not reply or the best solution has not been found for 3 days, please use the function to ask for help. Here you will be greeted directly by the Solution Center administrator who will help you resolve the issue.
Ethics used to contact call centers
In 3 ways to contact the tokopedia call center in addition to technical means must pay attention to the process. Still communicate it politely, even if the buyer is king. Open the communication with a polite greeting, then convey it briefly, clearly and not verbatim. Make sure the information you share is true and not far-fetched.
If necessary, include supporting evidence when filing a complaint so that they can respond more easily. You have to wait patiently for an answer because there are many customers who may encounter the same problem as you. In this way, it will be well responded.
In addition, before filing complaints, asking questions, etc., be sure to try to understand the rules regarding transactions on Tokopedia. Do not be asked 3 ways to contact the Tokopedia call center from the problems that have been clearly communicated in the information center.