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Samsung Surabaya service center, full address and phone number

 Are you looking for information about the address of the Samsung Surabaya service center? Samsung is one of the world’s leading electronics manufacturers from South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronicproducts with quality.

As outlined in the company’s goals, Samsung is committed to providing the best and professional products and services for consumers. Especially in the face of new normalconditions as it is now.  The service center is also trying to provide excellent services so that customers can still use their devices at their best.

As an effort to maintain its position as the world’s largest electronics company, Samsung has also provided several service center sites in Indonesia, including Surabaya. Moreover, Surabaya is considered the second largest city after Jakarta, so it is not difficult to find the location of the Samsung Surabaya service center.

In the mid-2020s, Samsung also introduced a Smart Service service that allows customers to consult directly.  For those of you who are looking for detailed information about the address and phone number of the Samsung service center in Surabaya, here we provide more information.

List at samsung service centre in Surabaya

Manufacturers of these electronics have been available in The Indonesian industry since 1969 and until now its expansion has grown larger.   If you are still one of the users of this brand, know the list of Samsung Surabaya service  centers that serve repairs such as smartphones, TVs, washing machines, cameras and other electronics.The following are the names of addresses:

  1. Samsung Service Center – Surabaya

-Address: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, Jawa Timur

-Number: +62 800 1128888

– Operating hours: Monday-Saturday (08:30 – 17:00 WIB)

  1. Official Samsung Service Center – Plaza Marina

-Address: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, Jatim

-Number: +62 821-3210-9562

– Operating hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Address: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone number: +62 31 5491999

– Operating hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

-Address: Tunjungan Plaza 6 Samsung Experience Store, 3 No. 7, Kedungdoro, Tegalsari, Surabaya -Tel Number: +62 800 1128888

– Operating hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Address: Surabaya Supermall Lt. 1 Number 1 36-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Number: +62 31 7392368

– Operating hours: Daily (11:00 – 20:00 WIB)

  1. Samsung Service Center – Galaxy Mall Surabaya

-Address: Galaxy Mall 3, Lt.3 Number 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

-Number: +62 800 1128888

– Operating hours: Daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Mall Pakuwon

– Address: Mall Pakuwon Pakuwon Food Society Level 2 Number 2 Number 135-136, Babaton, Viyun, Surabaya

-Number: +62 800 1128888

– Operating hours: Daily (10:00 – 20:00 WIB)

Samsung Service Category Service Center

Through the Samsung Surabaya Service Center, customers can receive repair services, consultations and other benefits by visiting directly above.   Especially for those of you born to visit the store  , you can stop by the service center because as a berapa the location is in the store.Samsung’s customer care service provides two types of services:

  1. Smart Service: Services related specifically to smartphones / smartphones such as product consultation, data transfer, software updates, and other things. You can enjoy services like this for free.


  1. Service Center: The Samsung Surabaya Service Center also provides repair services such as spare parts problems, product assurance, or other repair-related; for its own costs it is adjusted to the type of repair or replacement of parts.

You know, in this new normal era, almost all Samsung services in Indonesia are equipped with cell phone sterilization services using UV light. so that the phone will be free of germs, viruses and bacteria when the service is completed.The service center in Surabaya has also been part of this service and certainly is free.

Layanan Secara Digital Customer Service

For those of you concerned if you have to go directly with the Samsung Surabaya service center, you can take advantage of the digital CS service from this brand.For a special service center in Surabaya, you can call directly to the number we have listed above and of course you are charged for the phone at a normal rate  .

In addition, Samsung  also provides contact centres that you can contact for consultation or other benefits  . Interestingly, you can enjoy free toll-free phone service.Here’s the Samsung central phone number information:

Toll-Free Service:

  1. 0800-112-7777 >> for consultation on mobile devices &B2B
  2. 0800-112-8888 >> to discuss all product categories

Services are ordered (can come from abroad):

  1. 021-56997777>> consulting services on all kinds of products including mobile phones and other electronic devices.

For the number of Samsung call centres above , you can  call them at any time because they have 24 hours Monday to Sunday operating hours. So, for those of you who happen to need urgent consultation    , you can call through a number above.

Online & Social Media Customer Service

 Before visiting the Samsung Surabaya Service Center,  you can also contact the online customer service or via a solemn social media admin.Reportfrom the official page, here is a list of Samsung CS online that can be contacted:

  1. Live Chat 24 hours, which can be accessed through Samsung’s official website on
  2. WhatsApp Chat

Customers can also contact Samsung CS through the WA number at 0818-0215-5777. The service also has 24 hours every day including public holidays.

  1. Line

In addition to conversations through WA, consumers can also contact Samsung CS via Line under the Samsung Indonesia account name.

  1. Service appointments

Samsung also offers customer service that wants to schedule services without having to wait. Even later you can check where the status of the repair is.For information on this service,  you can check it directly on the Samsung website.

 As for the samsung surabaya social media   service center, you can check from the following account names:

  1. Facebook: Samsung New Zealand
  2. Twitter: @SamsungID
  3. Youtube: Samsung Indonesia
  4. Instagram: samsung_id

Above we mentioned the full list of Samsung service centers in Surabaya along with information about the contac call center and social media accounts.    For those of you using Samsung, there is nothing wrong with recording some of the important information above. So if at any time you want a customer care service, there is no confusion in finding the number or address of the service center.

For those who are experiencing problems or want to discuss Samsung’s electronic products, you can visit one of the Samsung Surabaya services  as mentioned above.

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